They apply to domestic customers in Taunton, Somerset, and the surrounding towns and villages, and to anyone using this website. Nothing here reduces the rights you have by law as a consumer. Where a term and your statutory rights disagree, your statutory rights win.
1
The survey and the written price
A job begins when a roofer surveys your roof and takes photos of it, which you are shown. The survey decides what work is needed, and the work decides the price.
Following the survey, the price arrives in writing as one total, and the job is based on that figure. Should the stripped roof reveal something the survey could not see, such as rotten timber under a covering, we tell you and agree any change in writing before the extra work starts.
Read the quote to see whether VAT is included. The standard VAT rate is 20 per cent (GOV.UK, accessed Oct 2026) and covers both repair work and a replacement roof on a house that already stands.
2
Scaffolding, access and permissions
Scaffold standing on the public highway requires a licence under section 169 of the Highways Act 1980. Ask who applies for it: on our jobs the scaffolder and we sort it out together. Somerset Council states that the appointed contractor makes the application, with notice required, so the licence can decide the start date.
Listed buildings, conservation areas and homes inside Exmoor National Park each have their own consent route, and it is checked before work is booked. We point you to the right authority for your address, and the owner applies for the consent.
3
Your 14-day cancellation right
If you sign at home after the survey, the agreement counts as an off-premises contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For 14 days after the contract is made you may cancel, giving no reason. Should you want the work to begin earlier, you ask us to start in writing, and you then pay for what has been done by the time you cancel.
One exception matters. A call-out you ask for specifically to deal with an urgent repair, such as making a leaking roof safe, falls outside the right to cancel (regulation 28(1)(e)).
4
Standard of work and your legal rights
Section 49 of the Consumer Rights Act 2015 gives you the right to expect reasonable care and skill from any trader doing work for you. That duty covers every job, whatever else is promised. The written workmanship terms for a job are explained on the workmanship page and sit on top of your legal rights, never in place of them.
Roof coverings have typical lifespans, and those are ranges, not promises. Slate, clay, concrete, lead and single-ply membranes each last for different lengths of time depending on exposure and upkeep.
5
Payment, delays and weather
Payment terms are written into your quote, so you know when money is due before you agree. Roof work depends on the weather, and rain, ice or high wind can stop a day's work. When that happens we tell you what has changed, and a covered, weathertight roof comes before keeping to a date.
6
If you are unhappy
Tell us first, using the details on our contact page, and read how complaints are handled on the complaints page. If we cannot settle it, you will be told about whatever alternative dispute resolution arrangement is available, a duty placed on traders by section 308 of the DMCC Act 2024. For independent advice, call the Citizens Advice consumer helpline on 0808 223 1133.
7
Using this website
The content of this website is general information about roofing. It is not a quote, a survey or professional advice about your own building. The text and photos belong to Taunton Prestige Roofing and may not be copied for another business. Links to other sites are given for convenience, and their owners are responsible for what they publish. These terms are governed by the law of England and Wales. Privacy and cookie details are on the privacy policy and the cookie policy.